Q & A MOTORING | Accident Claim Frequently Asked Questions
Our aim is to make sure you know what to expect before starting your claim. To help with this, we’ve answered some frequently asked questions that we frequently get asked.
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We understand how stressful life can be after an accident and we know that the process of claiming compensation can seem overwhelming. But, if you decide to start your claim with us, we promise that we’ll work hard to keep things as straightforward as possible.


Our aim is to make sure you know what to expect before starting your claim. To help with this, we’ve answered some frequently asked questions.

Q. What is a personal injury?

A personal injury is a physical or psychological injury, illness or disease that has been caused by somebody else. Personal injuries are typically the result of accidents that were preventable and shouldn’t have occurred.


A personal injury claim is the method of recovering compensation for an accident or careless act that caused an injury.

Q. Can I make a claim?

Usually, if you’ve suffered an injury in the last three years because of an accident or medical mistake that wasn’t your fault, then it’s likely you have a compensation claim.

Q. How do I start a claim?

Starting your claim is simple. When you contact us, we will need some details about your accident, injuries and if you your vehicle is legally driveable or whether it needs to be recovered.


We need to understand the cause, what took place and the impact your injury has had on your life. When we have gathered this information, we can let you know whether we think you have claim. If you are eligible and you wish to go ahead, we’ll appoint a specialist solicitor from our panel to suit your individual case. You’ll then be transferred to them and we will continue to assist and provide support with your claim.

Q. Can I claim for other damages?

Our panel of solicitors focus on physical injury and the impact this has had on your life. As well as injury claims, they also cover claims for vehicle damage, loss of earnings, loss of use, and aiding the recovery of physiotherapy costs. In addition, credit hire, storage and recovery claims are also taken into consideration when making your claim.

Q. Can I do anything to help with my claim?

Your solicitor do the absolute majority of the work throughout your claim, including communicating with the responsible party and negotiating on your behalf.


However, there are a few things you can do to assist with your case. You may need to provide evidence of your accident, such as photographs or witness details. Gathering this information, before you start your claim could help to make it simpler and faster to settle your claim.

Q. How long do claims take to settle?

Every claim we deal with is different, which makes it difficult to provide an accurate time scale for settlement and completion of your case. Simpler cases, where fault is clear and indisputable; the claim may be settled swiftly. On the other hand, if you’ve suffered a serious or life altering injury, then your compensation claim may particularly be very time-consuming.  We need to understand the full effect of your injury and make sure your compensation covers your entitlement. Our solicitors will keep you informed and provide updates every step of the way, for your peace of mind.

Q. Will I have to attend court?

Majority of our cases are settled without the need to attend court. Therefore, a very small percentage of claim will require a court hearing. If the case does go to court, your solicitor will assist and support you through the process and make sure you’re kept up to date.

Q. How much compensation will I receive?

Your compensation figure is related to the impact of your injury. This figure is negotiated between your solicitor and the party responsible for your accident. Therefore, we’re not able to let you know how much your final settlement figure might be until the negotiation are complete.

Q. What if I don’t win my case?

All of our panel of solicitors can help you to make your claim on a no win no fee basis, which means they agree that if your case is unsuccessful then you won’t be charged. However, our solicitor firms will charge a fee if your claim is successful. This will be calculated as a percentage from the amount of compensation you receive, and will have been agreed before starting your claim.


Q &A Motoring service is free and advisory, it costs you nothing. We take no payment for connecting you with the right personal injury solicitor.


Please contact us if you have any questions with regards to your injury claim and we will be more than happy to help.